ALL ORDERS OVER $100 SHIP FREE! love you, mean it!

FAQ's

SHIPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?

We ship via USPS.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship via USPS First Class International. Recipient is responsible for any import taxes or fees.

HOW DO I TRACK MY ORDER

You will receive an email with your tracking information once your order ships.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Orders will be shipped within 3-5 business days of order placement and shipped USPS Priority Mail for $8 (domestic), or USPS First Class International for $18.

Domestic shipping typically arrives within 1-3 days.

International usually takes about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. Recipient is responsible for any import taxes or fees.

Wholesale orders will be shipped within 3 - 4 weeks of placement via USPS Priority Mail.

ORDERS + RETURNS

WHO SHOULD I TO CONTACT IF I HAVE ANY qUESTIONS?

You can send me an email with any questions, OR on each product we have an "ask a question" option which sends a note directly to my inbox.

DO YOU ACCEPT RETURNS

We hope you love the items we make by hand for you. In the event that it's not what you wanted, let us know via email within 7 days of receiving your order, explaining what you need, and we will figure out a way to help.

JEWELRY CARE + SPECIFICS

HELP! MY JEWELRY IS TARNISHED

We hope you enjoy your new Rebekah J. Designs jewelry! It is in the nature of silver and raw brass to tarnish over time. Although it can be polished back to it’s original state, we encourage you to embrace the evolving finish of the metal. A jewelry polishing cloth works wonders but if you prefer, you can gently wash the jewelry with Bar Keepers cleaning powder (found at your local grocer!) to restore it’s original finish. Jewelry is best stored in a dry environment. In the event that you are unsatisfied with your order please reach out via email. All returns must be pre-approved.

WHAT DOES "PREORDER" MEAN

We carry stock on most items. When an item is listed as "pre-order" it means it's most likely OUT OF stock and we will place a special order for you. This is especially true with our gold plated items. We carry a very limited stock of these items and order them 2 times a year to keep costs down. If you place an order for an item that's listed as PRE-ORDER I will reach out to you to clarify the timing. Please note that it can take some time for these items.

WHAT IS GOLD PLATED & GOLD FILLED?

We have that are both gold plated and gold fill. Gold plated is an electroplating process to add metal to the outside of a piece after it's been made. Gold fill is a process of adding gold to a piece via pressure. Our cast pieces are plated where as our wire and chain are made with gold fill elements. We wrote an in-depth blog all about this! Head over here to learn more!

ORDERING GOLD PLATING ITEMS

We love the look of our cast brass pieces, which are a high quality jewelers brass that is slow to tarnish, but due to the natural nature of this natural element tarnish does happen.

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